Frequently Asked Questions

We believe in Simplicity and Transparency

Features

Q.

What are workspaces in Vieolo?

A.

While using Vieolo, you can create multiple workspaces for both business and personal uses. Workspaces allow you to categorize your usage and data for different use cases and contexts.

Q.

Can workspaces have multiple members?

A.

Non-personal workspaces can have multiple members with personalized levels of access and visibility. You can invite other Vieolo users using their emails.

Q.

Can workspaces be used for personal use?

A.

Yes. You can create a personal workspace that cannot have any other members, and only you can access its data. If you change your mind, you can change the type of workspace to be able to invite other members.

Billing

Q.

Is Vieolo free to use?

A.

Vieolo has a free tier. We won't ask for any credit card number or method of payment until you choose to upgrade your account. You can continue to use the free tier until you reach the usage limits of the free plan.

Q.

How are we charged for Vieolo?

A.

We don't bill your account directly. We bill the workspaces you create. For example, you may create two workspaces for a) personal use and b) your company. These two workspaces have separate and independent billing. This system allows you to transfer your workspace and its billing to another member.

Q.

What are the accepted payment methods?

A.

Depending on your region, we accept the most common credit cards and payment apps.

Q.

Can we cancel our monthly subscription?

A.

Yes, at any time. You can visit the billing section of your workspace and cancel your current subscription. Your plan and limits will remain the same until the end of your current billing cycle.

Q.

Will our data be deleted if we cancel our subscription?

A.

No. If your subscription is canceled for any reason (manually or due to failed payment) your data will remain safe and accessible.

Privacy

Q.

Do you share our data with any third party?

A.

No. We will not share your data with any third-party company. The only exceptions are a) we receive a court order to disclose information and b) you explicitly integrate your Vieolo account with a third-party service.

Q.

Can we limit the access of our workspace members?

A.

Yes. Every member has a list of permissions and access levels. This system allows you to control the capabilities of each member.

Our Services

Q.

What does Vieolo do?

A.

Vieolo is a software and digital innovation company. We focus on providing enterprise software, software consultation, and business automation for SMEs in the European Union and North America. We have a series of pre-made products and offer bespoke solutions to our clients.

Q.

Should we use custom-made enterprise software or use a pre-made product?

A.

Every company has a set of unique needs and operates differently. If you can meet all your operational needs using an existing product, you should. Using an existing product is usually cheaper and faster.

Customized enterprise software should be reserved for cases where your operational need cannot be satisfied with the generic solutions or the existing solutions are not accessible. If that's the case, we would be happy to help.

Q.

Do you offer legacy-code conversion?

A.

If we are familiar with your legacy code language, structure, or framework, we can rewrite your code in a modern language with a maintainable and performant stack. However, if your existing code uses a programming language that developers no longer commonly use, we can dedicate our engineers to learning and rewriting your code specifically.

Q.

Is our data safe?

A.

Vieolo follows the General Data Protection Regulation (GDPR) set by the European Union. GDPR is the most strict and elaborate data privacy framework in the world.

Your data will remain private, and we won't share any data or information with any third party. Your data is backed up periodically to prevent any data loss, and We will assign a single data manager to your project to ensure your privacy.

We design our solutions with high cyber security in mind to protect you from the most common cyber threats.

Q.

Do you sign an NDA before our initial discussion?

A.

Even though we take the privacy of our clients and potential clients very seriously, we cannot sign an NDA before signing a contract. In most cases, we have faced clients with the same issues and needs as yours, have discussed, and worked on the same. So, an NDA while exchanging ideas can bring unnecessary complications.

Q.

How much would an enterprise software cost us?

A.

The exact cost of a project depends entirely on your needs, the size of your operation, and your goals. After finalizing the scope and deliverables of the project, we will provide a transparent cost structure.

Q.

Can the software be updated if our needs change or our business grows?

A.

Absolutely! Our solutions introduce a world of possibilities to our clients, and most will return with new needs and ideas.

So, we design our solutions to be scalable, maintainable, and performant. We can make any necessary changes to your project after the initial delivery.

Q.

Can your solutions be accessed remotely or through mobile devices?

A.

Certainly! We primarily design cloud-based solutions. In the majority of cases, you can use and access your data from anywhere with internet access. Our solutions are also responsive and can be used by a computer, tablet, or smartphone.

Q.

How do your solutions help my bottom line?

A.

We use software to automate your business workflow. Every business has its own special needs and routines that cannot be satisfied with one-size-fits-all software. By automating your workflow or time-consuming tasks, we free up your employees, eliminate the human-errors, and provide statistics and analysis that guide you in making better business decisions in the future. The combination of these benefits usually translates to a lower cost of payroll, better cash flow, better customer satisfaction, higher operational capacity, and higher sales. The benefits of our solutions usually cover our costs within a few months.

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