How to upgrade or downgrade your plan
Change your Vieolo plan on the web, on iOS and macOS, or on Android.
You upgrade or downgrade your Vieolo plan from "Subscription & usage" in your profile, using the "Upgrade" and "Downgrade" tabs. You can subscribe on the web, where payments are handled by Stripe, or in the ReChive app through the App Store on iOS, iPadOS, and macOS, or Google Play on Android. Once you have a subscription, you change it on the same platform where you bought it.
Upgrade your plan
- Open your profile and select "Subscription & usage".
- Open the "Upgrade" tab.
- Select the plan you want and confirm the payment.
The new limits apply to all the workspaces you own as soon as the payment is confirmed. On the web, when you change your plan during a billing period, the price is adjusted for the remaining part of the period.
Downgrade your plan
- Open your profile and select "Subscription & usage".
- Open the "Downgrade" tab.
- Select the plan you want and confirm.
You can only downgrade to a plan whose limits fit your current usage. For example, if your files use more storage than the lower plan allows, remove files first. Read more about what counts in Plans and usage.
Where you can subscribe
- Web: subscribe in the Vieolo web app. Payments are processed by Stripe.
- iOS, iPadOS, and macOS: subscribe in the ReChive app. Payments are processed by the App Store with your Apple ID.
- Android: subscribe in the ReChive app. Payments are processed by Google Play with your Google account.
Annual plans are available through the App Store and Google Play. Your plan works on every platform, no matter where you bought it.
Change your plan on the platform you bought it on
The "Upgrade" and "Downgrade" options appear on the platform where your current subscription was bought. For example, if you subscribed in the ReChive app on your iPhone, change your plan in the ReChive app on an Apple device, not in the web app.
Restore your purchases on Apple devices
If you subscribed through the App Store and your plan doesn't show on a new Apple device, open "Subscription & usage" in the ReChive app and select "Restore previous purchases!". Make sure you are signed in with the same Apple ID you used for the purchase.
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