How to manage billing, invoices, and cancellation
View your invoices, update your payment method, cancel your Vieolo subscription, or request a refund.
How you manage billing depends on where you bought your Vieolo subscription. Subscriptions bought on the web are managed in the billing portal, which you open from "Subscription & usage" in your profile; there you can see your invoices, change your payment method, and cancel. Subscriptions bought in the ReChive app are managed in the App Store or Google Play, where you also find your receipts and cancel.
Web subscriptions
Web subscriptions are paid through Stripe. To manage them:
- Open your profile and select "Subscription & usage".
- Open the billing portal from your current plan.
- In the billing portal, view and download your invoices, update your payment method, or cancel your subscription.
Stripe issues an invoice for every payment, including the adjusted amount when you change your plan during a billing period.
App Store subscriptions (iOS, iPadOS, and macOS)
Subscriptions bought through the App Store are billed to your Apple ID.
- Cancel: open the subscriptions of your Apple ID in the settings of your device, select ReChive, and cancel.
- Receipts: Apple sends you a receipt by email for each payment, and you can see your purchase history in the settings of your Apple ID.
- Refunds: in the ReChive app, open "Subscription & usage" and select "Request a refund!". Refunds are decided by Apple.
Google Play subscriptions (Android)
Subscriptions bought through Google Play are billed to your Google account.
- Cancel: open Google Play, go to the payments and subscriptions of your account, select ReChive, and cancel.
- Receipts: Google sends you a receipt by email for each payment, and you can see your order history in Google Play.
- Refunds: refunds for Google Play purchases are requested through Google Play.
What happens when you cancel
- Your plan stays active until the end of the period you have already paid for.
- After that, your account moves back to the free plan.
- Your data is kept. If your usage is above the limits of the free plan, you can still view your data, but actions that would go over a limit, such as creating new entries or inviting members, are stopped until you free up space or subscribe again.
Deleting the ReChive app or your Vieolo account does not cancel a subscription bought through the App Store or Google Play. Always cancel in the store as well.
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