How to delete your Vieolo account
Delete your Vieolo account, and restore it within 30 days if you change your mind.
You delete your Vieolo account from the "Account" tab of your settings with "Delete your account", and you confirm the deletion with your password. Your account is not deleted right away: you can restore it on the Vieolo website within 30 days. After those 30 days, your account and all of your data are permanently deleted.
Before you delete your account
You cannot delete your account while you own a workspace that still has other members. This protects the members who depend on that workspace. For each workspace you own that has other members, do one of the following first:
- Transfer the ownership of the workspace to another active member, or
- Remove the other members from the workspace, or
- Delete the workspace.
Read more in Manage workspace members and Delete a workspace.
If you have a paid subscription, cancel it as well, so that you are not charged again. Subscriptions bought through the App Store or Google Play must be cancelled in the store. Read more in Manage billing.
Delete your account
- Open the "Settings" of your profile.
- Go to the "Account" tab.
- Select "Delete your account".
- Enter your password and confirm the deletion.
You can only delete an account whose email address has been verified. Once the deletion starts, you are signed out on all of your devices.
In the ReChive app, you can start the same procedure from the app, or from the settings on vieolo.com.
Restore your account
After you delete your account, you have a 30-day grace period. To restore your account, sign in on the Vieolo website within those 30 days and follow the instructions to restore it.
After the 30-day grace period, your account and all of your data are permanently deleted and can no longer be restored.
What happens to your data
- The workspaces you own are kept during the grace period, and are permanently deleted with your account afterward, including their entries, employees, and files.
- Your memberships in the workspaces of others end as soon as you delete your account, and your pending invitations are removed. They are not brought back if you restore your account; to join one of those workspaces again, ask its owner for a new invitation. The data of those workspaces belongs to their owners and stays in place.
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